Shipping policy

SHIPPING POLICY

Delivery Coverage: NS Diesel ships products throughout Australia via Australia Post.

Free Shipping: Orders of AUD $100 or more qualify for free shipping within Australia.

Delivery Timeframes:

• Standard dispatch: 1-2 business days from order confirmation
• Delivery time: 1-3 business days after dispatch within Australia

Stock Availability: If an ordered item is not available from our local inventory, we will contact you within 1-2 business days to discuss options including:

• Selecting an alternative item
• Backordering the product
• Receiving a full refund

International Shipping:

International customers are responsible for all import duties, taxes, and customs fees that may apply to their order. These charges can vary significantly by country and are not included in our pricing.

We recommend contacting your local customs office before placing an order to understand potential fees, as we are unable to calculate or predict these costs.

Order Tracking:

You will receive a confirmation email with tracking details once your order has been dispatched. Track your shipment directly through the Australia Post website or the carrier's tracking portal using the provided tracking number.

Returns: Please refer to our Return Policy for information about returning items.