We appreciate your business and are committed to providing you with exceptional service and timely delivery. Please review the shipping information below for your order.

Order Processing Time:

Orders are usually processed within 24-48 hours after the order has been placed.
Custom or special order items may take longer to process, typically 3-5 business days.

Shipping Methods:

Standard Shipping (3-7 business days)
Expedited Shipping (2-3 business days)
Express Shipping (1-2 business days)

Packaging:

Rest assured that all items will be securely and safely packaged to prevent any damage during transit. Fragile or high-value parts will be packaged with additional protective materials, such as bubble wrap or foam padding.

Shipping Rates:

Shipping rates vary based on the size, weight, and destination of the package. You can view the estimated shipping costs for your order during the checkout process before placing your order.

Order Tracking:

Once your order has been shipped, you will receive an email with the tracking number and carrier information. You can also track your order status by logging into your account.

International Shipping:

We ship worldwide! Please note that international shipping rates and delivery times may vary based on destination. Customers are responsible for any customs fees, import taxes, or additional charges that may apply.

View our Warranty Policy

Refund policy

RETURN POLICY

Notification Period: Customers must contact NS Diesel within 7 business days of receiving their delivery to request a return.

Return Authorization: All returns require written authorization from NS Diesel before items are shipped back to us. Please email sales@nsdiesel.com to obtain return approval.

Return Conditions: To qualify for a return, items must be:

• Completely unused and not installed or fitted
• In original, undamaged packaging
• In 100% resalable condition

Return Shipping: Customers are responsible for return freight costs unless a free return has been specifically agreed upon by NS Diesel.

Non-Returnable Items: Special order items and custom orders cannot be returned.

Refund Terms:

• Refunds apply to the purchase price only
• Original shipping charges are non-refundable
• Any applicable restocking or processing charges will be deducted from the refund or credit
• Items that do not meet the return conditions will not be eligible for refund

Processing Time: Once we receive and inspect your returned item, refunds will be processed to your original payment method.

For return authorization or questions, please contact us at sales@nsdiesel.com.